April 2025
Product management is changing faster than most PMs are willing to admit. Here is how I see the next decade, and why I want to build it with you.
When I joined Cloudbeds, the platform had a fraction of the customer base it would eventually reach. This is the story of how that happened, and more importantly, why.
It started with a complaint from the sales team. They were losing deals in Thailand. Not because the product was wrong, but because the hotel staff couldn't use it.
The best product teams I've been part of had one thing in common: everyone understood why they were building what they were building. Not just their piece of it. The whole picture.
Authy announced it was shutting down. We had 3 months, 300,000 users, and a migration that a previous PM had already tried and failed to move forward.
The most important skill a PM can have isn't prioritization. It's not stakeholder management. It's knowing how to listen. Really listen.
Most product frameworks fail for the same reason: they start with solutions. Here is how starting with goals changes everything.
